Genesys Cloud| 6-10years | Pune& Kolkata

Capgemini

2 - 5 years

Bengaluru

Posted: 11/19/2024

Job Description

Main Responsibilities o Design and build IVR flows in NICE CXOne Studio, Genesys Architect or similar low code/no code platform.o Configure parameters such as HOO, Skills, Priorities routing rules etc.o Build APIs for consumption by 3rd party apps and call 3rd party APIs to meet business needs.o Configuring controls on agent toolbar and embedding it within CRMo Unit test development items in studio with API testing tools like postmano Building reports and dashboardso Load historical ACD data into platform for generating accurate forecasts.o Extracting data using OOTB APIs and integrating with data lakeso Debug routing issues and platform issueso Work with client and vendor to coordinate platform issues with vendors such as Genesys, Amazon Connect, NICE etc.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.

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